Privacy Policy

Last Updated: September 2026

A&E Logistics Management ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics management platform, which includes our web application and our iOS and Android mobile applications (together, the "Platform").

A&E Logistics Management is based in Virginia, USA, and serves customers across the United States. Where a practice differs between the web application and the mobile applications, this policy says so.

1. Information We Collect

Information You Provide to Us

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, business address, role (broker, subcontractor, owner operator, customer)
  • Profile Information: Business details, tax identification numbers, license information, insurance documentation
  • Authentication Data: Your email address and password. We manage sign-in ourselves and store passwords only as salted, one-way hashes; we never store your password in readable form
  • Job and Ticket Data: Dispatch information, pickup and delivery locations, material types, quantities, rates, timestamps, customer information, vehicle details
  • Financial Information: Banking details for payments, billing addresses, transaction history
  • Communication Preferences: Notification settings, SMS opt-in/opt-out status, email preferences
  • Documents: Signed tickets, invoices, bills of lading, and other business documents you upload
  • Ticket Photos and Signatures: Photos of scale tickets or delivery paperwork and signatures captured to prove delivery

Information Collected Automatically

When you use our platform, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device model, app version
  • Usage Data: Pages and screens visited, features used
  • Log Data: Access times, error logs, performance data

Web Application

  • Browser Push Notifications: If you allow notifications in your browser, we register your browser with Pushwoosh so we can send dispatch and ticket alerts. You can turn these off at any time in your browser settings.
  • Analytics: Vercel Analytics collects aggregated page-view and performance data.

Mobile Applications (iOS and Android)

  • Push Notifications: If you allow notifications, your device receives a push token from Firebase Cloud Messaging (Google), which we store with your account so we can send dispatch, ticket, and invoice alerts. You can turn notifications off at any time in your device settings or in the app's notification settings.
  • Camera and Photos: With your permission, the apps use your camera or photo library only when you choose to attach a ticket photo or upload a document. We do not access your photo library in the background.
  • Precise Location, Including in the Background: Drivers who allow location access share their precise location only while a dispatched job is active (from Start Job until the job is ended), including when the app is closed or not in use. We use it to record job progress, automatically check the driver in and out of the pickup and delivery sites, and show directions. The location trail is stored with that job's ticket and is visible to your organization and to the organizations involved in that job, such as the broker that dispatched it. Location is not collected when no job is active. You can stop location sharing at any time by ending the job or by changing the app's location permission in your device settings; job tracking and automatic check-in will then not work. Location records are kept with the ticket as described in Data Retention below.
  • Face ID / Fingerprint Unlock: If you turn on biometric unlock, your device checks your face or fingerprint locally. Biometric data never leaves your device and is never sent to us.
  • Crash and Diagnostic Data: Firebase Crashlytics (Google) and Sentry collect crash reports and diagnostic data (such as device model, operating system version, and the app state at the time of a crash) so we can fix problems.

Information from Third-Party Services

When you connect third-party services to our platform, we collect:

  • QuickBooks Data: Customer lists, vendor lists, invoices, bills, chart of accounts, company information, tax settings. We access this data through Intuit's OAuth 2.0 API with your explicit authorization.

2. How We Use Your Information

We use the information we collect to:

  • Provide Core Services: Manage dispatches, track tickets and job progress, coordinate jobs between brokers and operators, generate invoices and bills
  • Process Transactions: Handle payments, charge platform fees, process Quick Pay requests, sync financial data with QuickBooks, manage billing
  • Send Communications: Deliver SMS notifications via Twilio for job dispatches, ticket confirmations, and status updates; send push notifications to your browser or mobile device; send email notifications about account activity and platform updates
  • Maintain Platform: Monitor performance, troubleshoot issues, provide customer support
  • Improve Services: Analyze usage patterns, develop new features, enhance user experience
  • Ensure Security: Detect fraud, prevent unauthorized access, enforce our terms
  • Comply with Legal Obligations: Respond to legal requests, enforce agreements, protect rights and safety

3. Third-Party Service Providers

We share your information with third-party service providers who perform services on our behalf:

  • Twilio: SMS messaging service for sending job dispatch notifications, ticket confirmations, and alerts. Twilio processes your phone number and message content according to their privacy policy.
  • Postmark: Email delivery for account, invitation, dispatch, ticket, and invoice emails.
  • Firebase (Google): Cloud Messaging delivers push notifications to the mobile apps, and Crashlytics collects crash reports from the mobile apps.
  • Pushwoosh: Delivers browser push notifications for the web application only. Pushwoosh is not used in the mobile apps.
  • Sentry: Error and performance monitoring for the web application and the mobile apps.
  • Google Maps Platform: Maps, address search, and turn-by-turn navigation in the Platform. When you use these features, your location and the addresses you search are sent to Google.
  • Intuit QuickBooks: When you connect your QuickBooks account, we sync invoice and bill data with your QuickBooks company. Data is transmitted securely through Intuit's API.
  • Cloud Hosting and Storage: The Platform runs on Vercel, and our database and uploaded files (such as ticket photos and documents) are stored with Supabase.
  • Stripe: Processes subscription payments and the per-ticket platform fee charged when a ticket is approved. Card details are handled by Stripe and never stored on our servers.
  • Quick Pay Partner: If you choose Quick Pay on a ticket or invoice, we share that ticket or invoice, its amounts, and the customer's billing details with our factoring partner so it can pay you early and collect from the customer.
  • Analytics Providers: Vercel Analytics helps us understand platform usage and performance.

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4. Information Sharing and Disclosure

We share your information in the following circumstances:

  • Within Your Organization: Job and ticket information is shared with other members of your organization based on their roles and permissions
  • Between Business Partners: When you create or accept jobs, relevant information is shared between brokers, subcontractors, owner operators, and customers
  • With Your Consent: When you authorize QuickBooks integration or other third-party connections
  • For Legal Reasons: When required by law, court order, or government request; to protect our rights or safety; to investigate fraud or security issues
  • Business Transfers: If we are acquired or merged with another company, your information may be transferred as part of that transaction

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS) and at rest for sensitive data
  • Secure authentication through OAuth 2.0 and session management
  • Regular security audits and vulnerability assessments
  • Access controls and role-based permissions
  • Secure API integrations with third-party services
  • Backup and disaster recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements (tax records, financial transactions)
  • Resolve disputes and enforce agreements
  • Maintain backup and business continuity

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or business purposes (typically 7 years for financial records).

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information in your account settings
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications (reply STOP to SMS or click unsubscribe in emails)
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Disconnect third-party integrations like QuickBooks at any time

To exercise these rights, contact us at info@aelogisticsmanagement.com or through your account settings.

Deleting Your Account

You can delete your account at any time:

  • In the mobile apps: open Account, then tap Delete Account and confirm.
  • By email: send a deletion request from your account's email address to info@aelogisticsmanagement.com. We will confirm and complete the request within 30 days.

Deleting your account removes your profile, sign-in credentials, device push tokens, and notification settings. Business records you created that other organizations rely on, such as tickets, invoices, and payment records, are kept for as long as the law requires (typically 7 years for financial records) and are then deleted or anonymized. If you are the owner of an organization, deleting your account may also close that organization's account. Drivers must finish any tickets still in progress before deleting their account.

8. SMS and Communication Preferences

When you provide your phone number, you consent to receive SMS messages via Twilio for:

  • Job dispatch notifications
  • Ticket confirmation requests
  • Status updates and alerts
  • Time-sensitive platform notifications

Message frequency varies based on your activity. Standard message and data rates apply. To opt out of SMS messages, reply STOP to any text. To get help, reply HELP. You can manage communication preferences in your account settings.

Note that opting out of transactional messages may limit your ability to receive critical job updates and may affect platform functionality.

9. QuickBooks Integration

When you connect your QuickBooks account:

  • You authorize us to access your QuickBooks company data through Intuit's OAuth 2.0 API
  • We read customer and vendor information to match with platform users
  • We create and update invoices in QuickBooks when tickets are approved
  • We create and update bills in QuickBooks for subcontractor payments
  • Your QuickBooks credentials are never stored on our servers (authentication is handled by Intuit)
  • You can disconnect the integration at any time, revoking our access

Intuit's use of your QuickBooks data is governed by their privacy policy. We only access QuickBooks data necessary to provide synchronization services.

10. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

We are based in Virginia, USA, and the Platform is intended for use in the United States. Your information is processed and stored in the United States or other countries where our service providers operate. By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the platform. Your continued use after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@aelogisticsmanagement.com